WHO WE ARE
The OSF General Trading team are Experts in
Inspection, Testing, Overhauling, Troubleshooting & Repairing of Engines, Generators, Earthmoving Machines, Electrical & Control Systems. Providing Solutions for the Most Challenging Electric Power Generation Problems from 20kW to 5MW anywhere in South Sudan as well as repairing and fixing Heavy Equipment. Factory Trained with over 15 years of experience working with CAT Electric Power, CAT Earthmoving Machines, CAT Rental, Cummins, FG Wilson, John Deere, Leroy Somer, Perkins. Our engineers and technicians are highly experienced and multi-disciplined – ready to diagnose your power system problems and repair any earthmoving machine in Juba and any place across South Sudan.
Vision
To be the leading provider of mechanical testing and repair solutions, known for our technical expertise, innovative approaches, and unwavering commitment to customer satisfaction.
Mission
To provide high-quality, reliable, and efficient mechanical testing and repair services that help our clients maintain and optimize the performance of their critical equipment and machinery.
Goals
- Achieve 95% customer satisfaction rating through consistently exceeding client expectations.
- Grow revenue by 20% year-over-year through a diversified client base and expansion into new market segments.
- Invest 10% of annual profits into research and development of advanced testing methodologies and repair techniques.
- Maintain industry-leading turnaround times for all repair services, with 90% of jobs completed within 1 week.
- Develop a highly skilled and cross-trained workforce, with all technicians certified in multiple areas of mechanical testing and repair.
Company policy
- Safety First: Ensure the highest standards of workplace safety for our employees and clients' personnel. Require comprehensive safety training and rigorous adherence to all relevant regulations.
- Quality Assurance: Implement robust quality control processes, including pre-testing, in-process inspections, and comprehensive final testing. Guarantee all repair work for a minimum of 1 year.
- Continuous Improvement: Foster a culture of innovation and embrace new technologies to enhance our testing capabilities and repair methods. Actively seek client feedback to identify areas for improvement.
- Environmental Responsibility: Promote sustainable practices in our operations, including proper disposal of hazardous materials and maximizing the reuse and recycling of components.
- Employee Development: Invest in the professional development of our team, providing ongoing training, skills certification, and opportunities for advancement. Maintain a positive, collaborative work environment that encourages growth and job satisfaction.
- Client Partnerships: Build long-term, trusted relationships with our clients by providing transparent communication, flexible scheduling, and personalized service to meet their unique needs.
